Retention Science Blog

Apr 01, 2015

What retailers can learn from Home Depot’s mobile app

What comes to mind when you think of Home Depot? Perhaps it’s the smell of plywood, pristine model bathrooms, and friendly employees in orange aprons. In more recent years, Home Depot reminds marketers of a seamless mobile to in-store experience. An early…

Blog - Retention Science
Mar 31, 2015

Retention Marketing Tips from Taylor Swift

Whether or not you’re a fan of sugary pop princess Taylor Swift’s music, one thing can’t be denied: the woman is a pro at retaining her customers.

Did I say customers? I meant fans. Or Swifties, as they prefer to be called.

Swift has always been canny about building her brand, and…

Blog - Retention Science
Mar 26, 2015

Insights from a CMO: an evening with Greg Bettinelli and Jerry Jao

We’ve had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. 

Blog - Retention Science
Mar 03, 2015

Customer Retention Is King: The Future Of Retention Marketing

This article first appeared on Forbes.com on January 21, 2015, where our CEO Jerry Jao is a regular contributor. You can find the original version as well as…

Blog - Retention Science
Feb 24, 2015

Why Customer Retention Is King: The Evolution Of Retention Marketing

This article first appeared on Forbes.com on November 19, 2014, where our CEO Jerry Jao is a regular contributor. You can find the original version as well as his other pieces here. 

The…

Blog - Retention Science
Jan 15, 2015

How to calculate CLV: Customer Lifetime Value maximizes acquisition, too

It's a new year, which means it's time for a fresh look on the best ways to concentrate your marketing efforts. Let's start by revisiting one of the most important components of an effective marketing strategy, both retention and acquisition: Customer Lifetime Value.

Put simply, not all customers…

Blog - Retention Science
Nov 20, 2014

6 ways to attract more customer love to your brand

Customers are looking for companies they can keep purchasing from and brands they can become advocates of. In other words, while you are searching for customers to love your brand, customers are also looking for companies and brands to love.  

Think about it: with all the choice in the market…

Blog - Retention Science
Nov 06, 2014

How budgeting for Retention Marketing in 2015 will increase your revenue

It's that time of year again - time to start planning the marketing budget for 2015, that is. Usually, this is accompanied by a rush of tough questions - are we going to increase our budget next year? How can we maximize revenue based on minimal spend? What mix of digital marketing do we choose in…

Blog - Retention Science
Download our latest guide: How to eliminate customer churn get the guide x