In Detail

Retention Science

What does Retention Science do?

We increase customer lifetime value.

After working with dozens of eCommerce companies, sending out over one billion marketing messages, and processing over ten billion customer signals, we've learned one important fact: your customer is more valuable than you think.

Retention Science helps marketers use data to retain more customers and increase their lifetime value. Leading eCommerce brands such as Target, Dollar Shave Club, and Honest Company retain more customers with Retention Science.


Where it all started

At the age of 14, our CEO and co-founder moved to America and started his first eCommerce business on Ebay, selling everything from Gameboy games to comic books and game consoles. With a beginning like this, it’s safe to say we know a thing or two about eCommerce and marketing and what it means to try to keep those customers you’ve worked so hard to acquire.

Later, drawing on their experience from starting two marketing software companies, our two founders built Retention Science with the vision of empowering marketers to turn customer data insights into actions. Since then, Retention Science has grown into a team of marketers, eCommerce veterans, data scientists, engineers, and success strategists. So much that Inc. Magazine recently named us one of the Most Innovative Companies in Los Angeles.

The result is a best-in-class marketing platform, built by marketers who are just like you.

Retention Science
Retention Science

Data science is at our core

Problem solving is one of our favorite things to do. Our team is composed of Ph. D of data sciences and engineers, including a lecturer at USC and eCommerce Marketing teacher at Kellogg School of Management, who spend their time pulling and analyzing data to build out new predictive models that help eCommerce marketers predict metrics like customer lifetime value (CLV), customer future value (CFV), revenue at risk, and customer churn. We do this because we know that arming our clients with the most accurate predictive metrics gives them an edge when it comes to retaining their valuable customers.

Above all, we're a family

At Retention Science, we’re a family. A coffee dependant, dog loving, foosball playing, BBQ eating, karaoke singing, family. Family is ingrained in our culture and our culture is key to our business. Working with people you truly enjoying being around and learning from is what keeps us going. That and the coffee, of course.

Retention Science

Retention Marketing Summit & RetailPlus

RetailPlus is an event series connects marketing executives in the retail and eCommerce space over drinks, an intimate dinner, and lively conversation. Events have been held in New York, San Francisco, and Los Angeles, and have featured notable speakers such as Deena Bahri, CMO of Birchbox, Greg Bettinelli, CMO of Hautelook, and Kirsten Green, Founder and managing partner at Forerunner Ventures.

The Retention Marketing Summit is a gathering of retention, eCommerce, and retail professionals to network with their peers, share best practices, and celebrate all things Retention Marketing. Our inaugural summit will be held in early 2016.

Contact us for early event and sponsorship information.


Retention Science
Retention Science
Retention Science
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